FREQUENTLY ASKED QUESTIONS

What is Duosolusi difference with others

Q: What the difference between DUO Solusi compare to other trading company?
A: We are not a trading company, we are an Engineering based company, we provide customize solution, therefore it’s unique to every customer.

Q: Could customer send the request of items to have DUO Solusi provides quote?
A: Yes & No, we prefer to visit your office/plant to see your existing process or at least some pictures and video discussion, subsequently we provide the best possible solution.

Q: What application solution does Duo Solusi provides ?
A: We provide technology transfer based on our experiences world wide, every application is unique to a specific customer.

Q: What solution’s assurance Duo Solusi provides?
A: We will attend every single issue until it solves.

Q: Does DUO Solusi provides consultation for a new set up company?
A: Absolutely, we have over 30 years experiences in the field of metal cutting, injection and aerospace machining.

Q: What is meaning of DUO Solusi?
A: DUO means two, WE and CUSTOMER as two, meaning “WIN-WIN”, if customer does not make money, we don’t make money!



Common Questions

Q: What is Duo Solusi Teknindo warranty policy?
A: For consumable and durable, case by case For machine, 1 year warranty For Durable, like holders and accessories only if factory defect.

Q: How to claim the product warranty?
A: Please contact Mr. Jacky Nio at hp 0856-9393-2777

Q: What is your payment term?
A: Our quoted price inclusive: VAT, Import duty, Shipping cost, unless otherwise specify (your own forwarder, etc.) Payment in advance, or after delivery (after received invoice) or prior agreement.

Q: How to order an item from Duo Solusi Teknindo?
A: Please contact Mr. Jacky Nio at hp 0856-9393-2777

Q: Can you provide a product trial?
A: We could visit and discuss on your application, subsequently, we will provide the items you need for test cut or trial.

Q: Delivery time?
A: Most cases for durable (holders, parts, etc.) will take 2 weeks, and machine will take 4-6 weeks. Consumables will be discussed case by case. Customization items from 4 to 12 weeks.